Davidsons of Morpeth wins Customer Excellence Award

Here at Davidsons, we are celebrating as our Morpeth dealership has been awarded the prestigious Vauxhall Customer Excellence Award, and named amongst the top 52 Vauxhall Retailers in the country.

Recognised as one of the UK’s top performing Retailers for customer satisfaction, our Morpeth dealership has been acknowledged and rewarded for its outstanding levels of customer service as revealed by the annual Vauxhall Customer Satisfaction Survey.

By fostering a culture where customer satisfaction is the number one priority, Davidsons of Morpeth ensures each individual customer visit is one of enjoyment. Our team are incredibly customer-focused and commercially-talented, offering their expertise and sound advice to ensure customers drive away feeling informed, valued and happy.

To celebrate this special accolade, Vauxhall Director, Simon Oldfield, presented Colin Davidson and his team with their Customer Excellence Award at the Davidsons of Morpeth showroom.

Colin Davidson, Retail Operator at Davidsons of Morpeth, comments: “It is a real honour to be recognised for something that we feel so passionately about. This accolade is a true testament to our dedicated team who go above and beyond for our customers – whether new or existing. Committed to delivering a fantastic customer experience and ensuring each and every person receives a bespoke service tailored to their needs is, and always has been, our main focus.

“We would like to thank our customers for their unwavering support and we are thrilled they appreciate our efforts in terms of customer service. It is a real honour to receive this accolade and we will do our best to maintain this level of satisfaction and retain the award for another year.”

Our Morpeth site was one of 52 Retailers in the UK to receive the highest and most impressive combined ranks in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2017. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

Peter Hope, Vauxhall Customer Experience Director, comments: “It is such a fantastic feeling to be able to acknowledge and reward our Vauxhall Retailers who offer exceptional customer service.At Vauxhall, we value our customers greatly, and to see this resonated across our Retailers is great. Our Sales and Service teams across the UK are customer-focused all day, every day, and their dedication and enthusiasm helps Vauxhall to deliver an all-round outstanding customer experience.”

For further information about the award or for details on our award-winning range and offers, get in touch with our expert team here.